Support Policy Page

Support Availability

Our customer support team is available to assist you with any inquiries or issues. You can contact us through the following channels:

• Phone: +91 6383022826
• Email: info@yadavbigbazar.com

Our support hours are from 9:00 AM to 6:00 PM IST, Monday to Saturday (excluding public holidays). During these hours, we strive to respond to all inquiries as quickly as possible.

Response Time

We aim to respond to all customer queries within 24 hours on business days. In some cases, such as during peak shopping periods, response times may be slightly longer, but rest assured, we are dedicated to resolving your concerns in a timely manner.

Types of Support Provided

Our customer support services cover:

• Order Inquiries: Information about your order status, changes to your order, cancellations, and refunds.
• Product Information: Assistance with product features, specifications, and availability.
• Technical Assistance: Help with navigating the website, payment issues, or account problems.
• Returns & Refunds: Assistance with processing returns, exchanges, and refunds as per our Return Policy.
• General Inquiries: Any other queries related to our services or offerings.

Escalation Procedure

If you are not satisfied with the resolution provided by our support team, you may request to escalate your issue. Our escalation process ensures that your concern will be handled by a senior member of our support team, who will work with you to resolve it to your satisfaction.

Feedback

We value your feedback. If you have suggestions or comments about our support services, please feel free to contact us at info@yadavbigbazar.com. Your feedback helps us improve our services and ensure we meet your needs.

Limitations

While we strive to provide the best support possible, there are some limitations:

• We do not provide support for third-party services or products that are not sold directly on our platform.
• We reserve the right to decline support requests that are abusive, harassing, or in violation of our Terms and Conditions.

Contact Us

For any support-related issues, feel free to contact us:

• Phone: +91 6383022826
• Email: info@yadavbigbazar.com

We are here to help you make the most of your shopping experience with Yadav Big Bazar.